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Health & Social Care Programmes

If you work within the Health & Social Care sector, we know that you are quite accustomed to change. It is often said that the only constant is change and it's not always comfortable. Implemented well, change can lead to exciting innovations and huge leaps in performance. Implemented poorly, you could be left with a disengaged, disempowered workforce, and a drastic decline in the quality of service that you offer the people that you serve.

Any change, no matter how big or small leads to a gap. A gap in performance, a gap in knowledge, a gap in skill, or perhaps a gap in confidence. Navigating change on your own can be a challenge; having to lead a team through it adds another dynamic. You don't have to do it alone.

Ten years on after securing her first role in Health & Social Care, the sector most definitely remains close to Debbie's heart. She has brown-papered and post-it noted her fair share of walls; utilised many a Lean tool and technique; and facilitated workshops a plenty.

Debbie says: "I have seen change; positive and innovative change. I also see that there is still so much more that can be done. I think that the personal and professional development of leaders, managers and their teams is the key to creating the next cultural performance shift in Health & Social Care, and I passionately believe that coaching provides the answer".

"I am so excited to be partnering my knowledge of change management in the Health & Social Care setting, with the amazing tools and inspirational coaches that New Level Results provides. This, along with your insights of your own organization will create a bespoke and winning formula for a successful coaching programme. I look forward to working alongside you."

Debbie Brown. Health and Social Care Lead.

Strengths-Based Practice

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Leadership & Management

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Team Cohesion & Performance

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Strengths-Based Practice

The main aim of the Care Act 2014 is to promote people's wellbeing and independence. Through a strengths-based approach to the assessment process, people can be supported to understand their needs, realise what they can do, and how to best use their skills and networks, to achieve their outcomes. Many Adult Social Care departments have made great strides in adapting their models and practice to ensure alignment with the legislation, with those doing it very well ensuring that the principles are a fundamental part of the internal culture, and therefore the wellbeing of the workforce too. Other departments may be earlier on in their journeys with peripheral changes made but perhaps having not yet cracked the true cultural shift. Wherever you are on this journey, New Level Results can help.

Leaders, Managers, Lead Practitioners, and frontline staff will all play a vital and valuable role in the introduction and sustainment of strengths-based practice. When done well an exceptional cultural shift will be the result. This move away from the traditional will not necessarily be easy for all. Some of the underpinning principles offer a level of 'freedom' not experienced by the workforce before. A backdrop of permission and empowerment will be required but will not necessarily be 'given' or 'accepted' easily and readily without a culture that supports it. To be successful you will need to be effective, engaging and energised conduits of the model's concepts; not only do you need to be comfortable and confident in your own personal application of them, but equally you must be able to support, coach and mentor others to do the same.

You might encounter interference and day to day 'stuff' that gets in the way. This may include: fear, anxiety or confusion; absent or misunderstood processes; inequity in roles and responsibilities; office politics and behaviours; confidence and training issues; or poor alignment to corporate values and ideals. There is a risk that 'interference' could prevent these individuals from being as impactful as they could be; and in turn have a detrimental impact on the roll out of strengths-based practice.

The role of a Strengths-Based Coach is to reduce interference so that individuals and teams maximise their potential and achieve incredible results and optimal performance. At the heart of coaching lie the principles of goal orientation, having a different conversation, strengths assessment, resourcefulness, creative thinking, hope induction and meaningful choice - which are all incredibly strengths-based. Coaching is the choice for the forward thinking and inspirational leaders looking to break the ceiling on their organisation's potential.

  • Build a programme of coaching support that underpins your transformation change
  • Provide training in strengths-based practice, motivation interviewing, transactional analysis, creative thinking and coaching skills
  • Test and ensure that any classroom based training is implemented & sustained in practice
  • Create total alignment and accountability
  • Take empowerment and engagement to a whole new level
  • Encourage co-design and co-production
  • Create champion schemes based on knowledge transfer and independent sustainment

"My experience of this approach and style was that it promoted a working culture which felt very positive, empowering and non-judgemental (strengths-based in fact!).

This fostered a sense of collaboration within which I felt genuinely heard, valued and respected. I believe this created a culture where participants could freely express their views and ideas without fear of judgement or misinterpretation and that this enabled a meaningful dialogue and opened up new creativity and strength in me, which actually made me feel energised.

The approach promoted a sense of respect for each other's views and 'realities' in such a way that it encouraged genuine respect and equality amongst the group, which I feel will have a lasting impact on me.

And the beauty is that all of the above is how we should be working with our clients. I believe that these qualities and conditions need to be engendered within the workforce as then it will be carried through in a meaningful way when working with our clients."

Social Care Practitioner, Adult social care

We work with you, designing and delivering coaching and mentoring programmes that are specifically tailored to the current position of your organization, and the journey that you wish to take. All of our programmes provide the powerful combination of working with a professional results focused Coach and Mentor for up to 12 months, using trusted and proven methodologies that generate results time after time.

We are the only leadership development and coaching organisation in the world that uses the most sophisticated yet easy to use interactive management tracking software, so the team's performance is transparent and visible to all team members. You will be able to evidence the return on your investment and the development of your people every step of the way.

Contact us today to find out more about how we can help you take your organisation to a new level.


Leadership & Management

Leaders and Managers play a vital and valuable role in the day to day business operations. It is widely acknowledged that it is management thinking that leads to a system of work being designed the way it is; and therefore ultimately the resulting performance of that system too. Leadership and Management behaviours, whether positive or negative, tend to cascade down through an organization. It is at this level where a significant positive shift in mindset, behaviour and action will create a fundamental climate of improvement.

Like all team members, each and every Leader and Manager will have great potential - yet if you were to ask them how much of their full potential they are using in their roles, what do you think they would say? Research studies show that most employees reply somewhere between 25% and 70%, with the most common being 40%. That's a serious gap, and is an existing concern within several local Councils.

Being a Leader or a Manager in a Health & Social Care setting can be incredibly challenging. The levels of change are unprecedented. This also means that individuals in these roles could not be playing a more important part. They need to be supported, nurtured and equipped with the tools, confidence and competence that they need to be the best they can be.

  • 1:1 Coaching, Group Coaching & Team Coaching
  • Leadership Training & Development
  • Away-Day Facilitation
  • Test and ensure that any classroom based training is implemented & sustained in practice
  • Create total alignment and accountability
  • Take empowerment and engagement to a whole new level
  • Create shifts in mindset, behaviors and actions

"New Level Results (NLR) were a delight to work with and without their positive charm and commitment to detail, I'm sure the coaching programme would not have been such a success. Staff found them to be very creative and they inspired even the most negative staff members to engage and move forward. They have an abundance of skill; and I'm only sorry that I didn't have the chance to learn more from them. I personally did not have the opportunity to be coached by NLR, but everyone who did (be it individually or in group coaching) found it to be very beneficial in helping them to feel empowered in their roles. If we were to commission coaching for staff in the future, we would not hesitate to contact NLR."

Workforce Development Lead, Adults & Communities

The way we work with our clients is by designing and delivering coaching and mentoring programmes that are specifically tailored to your needs and the journey that you wish to take. All of our programmes provide the powerful combination of working with a professional results focused Coach and Mentor for up to 12 months, using trusted and proven principles that generate results time after time. We are the only leadership development and coaching organisation in the world that uses innovative, interactive management tracking software, so the team's performance is transparent and visible to all team members. You will be able to evidence the return on your investment and the development of your people every step of the way.

Contact us today to find out more about how we can help you take your organisation to a new level.


Team Cohesion & Performance

The primary asset of your company lies in the effectiveness, morale, wellbeing and productivity of the team or teams who are working towards a common set of goals and objectives. Imagine competing against a team that is working together as one cohesive unit, trusts each other, is totally aligned and is held fully accountable. If you are that team, you will win every time.

We work with you, designing and delivering coaching and mentoring programmes that are specifically tailored to the dynamic of your team. All our team programmes provide a powerful combination of working with a professional results focused Team Coach and Mentor for up to 12 months, using trusted and proven methodologies that generate results time after time. Whether you are the Workforce Development Lead, an Executive Officer or on the Senior Leadership team, we work alongside you to ensure the team wins, specialising in working with teams in any setting, to help you to:

  • Build a team that trusts each other implicitly.
  • Create a new performance culture in your team.
  • Increase quality and productivity
  • Take empowerment and engagement to a whole new level
  • Create total alignment and accountability in your team.
  • Optimise team performance across the board
  • Build highly compatible teams who deliver breakthrough results

"Coaching was something I had wanted for some time and I had an idea of how it might work.  What I hadn't banked on was the detail and immense impact this would have on me or how much it would unravel.  It has been amazing and I genuinely feel that this has been some of the best investment I have had since I started working here over 15 years ago.  Working in an organisation for such a long time builds a cultural and habitual response to the issues that we are working with everyday without realising.  Coaching allowed me the opportunity and space to reflect on how I responded to such situtations and enabled me to become more aligned with the reasons why I chose this vocation.  When we are so wrapped up in everything else, these simple validations helped me to take a step back, think and then respond, as opposed to reacting.  From having become my own enemy at times, just a few sessions enabled me to become my own ally.  Thank you for everything."

service manager, Mental health team, adults and communities

If one of your challenges is to build new teams, optimise project teams, or understand some of the psychological barriers to getting existing teams to align, increase productivity and transform their results then our Team Compatibility Programme is the perfect fit for you. Click here to find out more.

We work with

  • Board Members
  • Leadership Teams
  • New Teams
  • Project Teams
  • Change Teams

For your FREE coaching assessment, to help you take your business and personal life to a whole new level submit your details NOW!

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